Refund & Cancellation Policy

1. Coaching & Digital Subscriptions

Subscriptions to SHIFT coaching and digital programs may be cancelled at any time. Cancellation takes effect at the end of the current billing period — you will retain access to the program through the end of the period for which you have already paid.

Refunds for partial billing periods are not provided unless required by applicable law. If you cancel mid-period, you will not receive a refund for the unused portion of that billing period, but you will not be charged for subsequent periods.

To cancel a subscription, see Section 7 for instructions. We recommend cancelling at least 48 hours before your next renewal date to ensure the cancellation is processed before the next charge is initiated.

2. One-Time Coaching Programs

Refund eligibility for one-time program purchases depends on the specific program terms presented at the time of purchase. Please review the program-specific refund terms before completing your purchase.

In general, once meaningful program access has been granted (such as access to program materials, a scheduled coaching session, or a completed intake), refunds may be limited or unavailable. Requests made before program commencement will be evaluated on a case-by-case basis.

3. Medical Wellness Consultations

Medical consultation fees cover the cost of the licensed provider's intake review — including the time and professional evaluation required to assess your health information and determine whether treatment may be appropriate for you.

Because this professional work is performed at the time of intake review, fees for completed provider consultations are generally non-refundable, regardless of the outcome of the clinical assessment. This applies even if the provider determines that treatment is not clinically appropriate for you at this time.

If a provider is unable to complete your intake review due to a platform issue, a provider availability problem, or another reason attributable to SHIFT or its partners (rather than to the outcome of a clinical assessment), a refund or program credit may be offered at SHIFT's discretion. To request consideration, contact courtney@totalshiftproject.com within 14 days of your intake submission.

4. Prescription-Related Orders

If a licensed provider determines that a prescription is appropriate and transmits a prescription to a licensed pharmacy partner, order processing may begin promptly. Once a prescription has been transmitted to the pharmacy and order preparation has commenced, it may not be possible to cancel the order or obtain a refund for medication costs.

If you need to cancel a medication order, contact courtney@totalshiftproject.com as promptly as possible after the prescription is issued. We will make reasonable efforts to assist with cancellation requests made before preparation or shipment has begun, but we cannot guarantee cancellation once pharmacy processing is underway.

Subscription-based medication programs follow the cancellation terms in Section 1. Cancellation of an ongoing medication subscription must be processed before the next fulfillment cycle to avoid the next shipment being prepared.

5. Pharmacy Fulfillment

Prescription medications ordered through licensed pharmacy partners are subject to those pharmacies' own return, refund, and cancellation policies, in addition to applicable state pharmacy regulations.

SHIFT cannot accept returns of prescription medications. Due to the nature of prescription medications and applicable law, returned medications generally cannot be restocked, reused, or resold. Refunds for shipped or dispensed prescription medications are governed by the dispensing pharmacy's policies and applicable law.

If you have a concern about a medication you received — including questions about a dispensing error, damaged product, or shipping issue — contact courtney@totalshiftproject.com and we will work to connect you with the appropriate pharmacy contact.

6. HSA/FSA Payments

Refunds of payments made via Health Savings Account (HSA) or Flexible Spending Account (FSA) will be processed in accordance with applicable HSA/FSA program rules and regulations. Refunds may be returned to the original HSA/FSA payment method or handled as otherwise required by those programs.

Please note that certain HSA/FSA program administrators may have their own rules about how refunds are processed. If you have questions about how a refund will affect your HSA/FSA account, we recommend consulting your plan administrator.

7. How to Request a Refund or Cancel

To cancel a subscription or request a refund for any SHIFT service, please contact our support team using one of the following methods:

• Email: courtney@totalshiftproject.com
• Contact form: contact.html

When reaching out, please include the following information to help us process your request efficiently:

• Your full name
• The email address associated with your account
• The name of the program or service you are cancelling or requesting a refund for
• The reason for your cancellation or refund request (optional, but helpful)

We will respond to all cancellation and refund requests within 3 business days. Please allow up to 5–10 business days for any approved refund to appear on your original payment method, depending on your card issuer or financial institution.

If you are cancelling a subscription to avoid an upcoming renewal charge, we recommend submitting your request at least 48 hours before your renewal date.

8. Changes to This Policy

SHIFT reserves the right to update this Refund & Cancellation Policy at any time. When material changes are made, we will notify affected customers by email where applicable and will post the updated policy on this page with a new effective date.

The policy in effect at the time of your purchase governs any refund or cancellation rights applicable to that purchase. Updates to this policy will not retroactively alter refund rights for purchases made before the effective date of the change.

If you have questions about the current policy or about how it applies to a specific program, contact courtney@totalshiftproject.com before completing your purchase.