Medical Disclaimer

1. Educational Content

The wellness, nutrition, movement, and lifestyle content on this website — including articles, guides, program materials, and any other written, audio, or visual content — is intended for general educational and informational purposes only. It is not designed or intended to constitute medical advice, and should not be treated as such.

Individual health circumstances vary significantly. General wellness information may not be appropriate or applicable to your particular situation, health condition, or goals. What works for one person may not be appropriate for another, and general educational content does not account for individual factors including existing medical conditions, medications, allergies, or other personal health considerations.

SHIFT makes reasonable efforts to ensure that the general wellness content on this website is accurate and up to date; however, health and nutrition science evolves, and no warranty is made regarding the completeness, accuracy, or currency of any content.

2. Not a Substitute for Medical Care

Nothing on this website, and nothing provided through any SHIFT program, replaces or is intended to replace the advice, diagnosis, or treatment of a qualified, licensed healthcare professional.

If you have a medical condition, chronic illness, injury, or any health-related concern — or if you are pregnant, nursing, taking prescription medications, or under the care of a physician — you should consult your doctor or another qualified healthcare provider before making changes to your diet, exercise routine, or other health-related behaviors.

Do not use the information on this website or in SHIFT programs to self-diagnose or self-treat any medical condition. Do not delay seeking professional medical advice because of something you have read here or because you are participating in a SHIFT program.

3. Medical Services Are Provided by Independent Providers

Where SHIFT facilitates access to medical wellness services, those services are provided entirely by independent licensed healthcare professionals. SHIFT itself is not a healthcare provider, does not employ the providers who offer medical services through its platform, and does not direct their clinical decision-making.

Specifically, SHIFT does not:

• Perform medical evaluations or assessments
• Establish medical diagnoses
• Prescribe medications or other treatments
• Compound, dispense, or ship prescription medications
• Supervise or direct the clinical judgment of independent healthcare providers

All clinical determinations — including whether a patient is an appropriate candidate for any treatment or medication — are made solely by the independent licensed healthcare provider reviewing your case, based on their independent professional judgment and applicable clinical standards.

4. Treatment Is Never Guaranteed

Submitting a health intake form, enrolling in a medical wellness program, or paying any associated fees does not guarantee that treatment will be offered to you, or that any specific medication will be prescribed.

Independent healthcare providers assess each patient individually based on their specific health history, current health status, and applicable clinical eligibility criteria. A provider may determine, in their sole clinical judgment, that a particular treatment is not appropriate for you. This determination may be made at initial intake or at any subsequent point in your care.

If a provider determines that they are unable to offer treatment following intake review, SHIFT's refund policy for consultation fees will apply. See the Refund & Cancellation Policy for details.

5. Prescription Medication

Where prescription medication is determined to be clinically appropriate by a licensed provider and a prescription is issued, fulfillment is handled by a licensed pharmacy partner. SHIFT does not compound, manufacture, dispense, or ship prescription medications.

The safety, dosage, and appropriate use of any prescription medication is determined by the prescribing provider and governed by applicable pharmacy law and standards. SHIFT does not provide medical advice regarding prescription medications. Questions about a prescription, dosage, side effects, or drug interactions should be directed to your prescribing provider or a licensed pharmacist.

Prescription medications are only available to patients who have completed a provider intake process and for whom a licensed provider has independently determined that a prescription is appropriate.

6. No Doctor-Patient Relationship

Use of this website, reading content on this website, contacting SHIFT by email or through our contact form, or enrolling in SHIFT's wellness programs does not create a doctor-patient relationship, a therapist-patient relationship, or any other professional healthcare relationship between you and SHIFT.

A healthcare relationship exists only between you and the independent licensed healthcare provider who directly conducts your intake review and evaluation through the applicable medical platform. That relationship is governed by the provider's own terms, the medical platform's terms, and applicable professional standards.

7. Emergency Care

SHIFT's platform and programs are not designed or staffed for urgent or emergency medical situations. Response times to messages or inquiries cannot be guaranteed, and SHIFT personnel are not trained or equipped to respond to medical emergencies.

If you are in crisis or experiencing thoughts of self-harm, please contact the 988 Suicide and Crisis Lifeline by calling or texting 988, or contact emergency services immediately.

8. Individual Results Vary

Any descriptions of wellness outcomes, health improvements, weight changes, or other results associated with SHIFT programs — whether in testimonials, case studies, program descriptions, or other content — are illustrative only and represent individual experiences.

Individual results depend on many personal factors, including but not limited to: starting health status, adherence to program recommendations, individual physiology, genetics, lifestyle factors, concurrent medical conditions, medications, and other variables. Results described are not typical, are not guaranteed, and should not be interpreted as a promise or representation of what you can expect to achieve.

SHIFT makes no warranty, express or implied, regarding the results you may achieve through any SHIFT program or through treatment provided by an independent provider accessed via SHIFT's platform.

9. Questions

For questions or concerns about your care within a medical wellness program — including questions about your intake review, treatment plan, prescription, or ongoing medical support — please contact your assigned independent healthcare provider through the secure communication method provided within your program portal. SHIFT personnel are not able to provide clinical guidance.

For general questions about SHIFT's programs, services, or policies:

• Email: support@totalshiftproject.com
• Contact form: contact.html